Stager Notes ("we," "us," or "our") operates an AI-powered listing preparation platform for real estate agents and home stagers at stagernotes.com. Users upload room photos and receive a room-by-room preparation plan, with optional AI-generated before and after images, delivered as a report they can share with homeowners.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, platform, and related services (collectively, the "Service"). It applies to all users, including:
We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
Organization: Launch and Found Inc., operating as Stager Notes
Contact: hello@stagernotes.com
Location: Ontario, Canada
By using Stager Notes, you consent to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.
When you create a Pro account and use Stager Notes, we collect:
Homeowners view reports through a shared link and do not create accounts, with one exception: creating a Free Staging Snapshot collects a name and email address, described in Section 17. When a homeowner views a published report, we collect only:
We do not require homeowners to provide a name, email address, phone number, or any other personal information to view a shared report.
When you purchase a paid report or subscription, payment is processed by Stripe. We receive confirmation of your payment status, billing history, and plan details. We never receive, store, or have access to your full credit card number, debit card number, or banking details. These are handled entirely by Stripe in accordance with PCI-DSS standards.
We use the information we collect for the following purposes:
| Purpose | Legal Basis (PIPEDA) |
|---|---|
| Provide the Service: analyze room photos, generate prep plans and AI renders, and host your reports | Consent at account creation; necessary to fulfill the service |
| Process payments for paid reports and manage subscriptions | Contractual necessity |
| Deliver your reports to homeowners through share links and maintain the share and edit tokens that control report access | Necessary to fulfill the service |
| Send transactional communications (account confirmations, password resets, payment receipts, service notices) | Contractual necessity |
| Improve the Service: analyze usage patterns, improve AI analysis quality, enhance features | Legitimate business interest; consent for AI training (see Section 6) |
| Ensure security: detect and prevent fraud, abuse, and unauthorized access | Legitimate business interest |
| Comply with legal obligations | Legal requirement |
We do not sell your personal information to any third party. Ever.
If the business itself is ever merged or acquired, your information transfers with it under the safeguards in Section 15, and those commitments bind the new owner the same way they bind us. That is a change of ownership, not a sale of your data.
We do not send marketing or promotional emails without your explicit opt-in consent, in compliance with CASL. Transactional emails (receipts, account notifications, service updates) are exempt from CASL consent requirements as they relate directly to your use of the Service.
Stager Notes serves as a tool for Pros. When a Pro shares a report with a homeowner:
Stager Notes uses artificial intelligence extensively. We believe in full transparency about how AI is used in our Service.
When you upload room photos:
Stager Notes provides cosmetic presentation suggestions only: it is not an appraisal, a home inspection, or an opinion of value. The Service does not grade properties and does not provide advice about building systems.
AI processing is performed by third-party AI providers (see Section 7). When your data is sent to these providers:
When our AI drafts an analysis of a room and you correct it, that correction tells us where the draft was wrong. With your consent, we keep those corrections and use them to improve the accuracy and quality of our AI analysis. This is off unless you turn it on, under Improving the AI in your account settings.
For each correction, we keep three things:
Your client's name, their email address, and the property address are not copied into this set.
We do not describe this data as anonymous, because it is not. A room photo can identify the property it came from, and while your account exists each correction stays linked to it, so that you can withdraw your consent and we can act on it. Deleting your account removes that link.
You may opt out of AI training use at any time by contacting us at hello@stagernotes.com or through your account settings. Opting out will not affect your access to any features of the Service.
We share personal information with the following categories of third-party service providers, solely for the purposes of operating the Service:
| Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Name, email, purchase and subscription details (Stripe handles all card data directly) |
| Supabase | Database hosting, authentication, and private file storage | All account and application data, including room photos and reports (encrypted at rest, served through signed, expiring URLs) |
| Vercel | Application hosting, plus cookieless, aggregated usage and page-speed measurement | Application data in transit, server logs, aggregated page analytics (no cookies, no cross-site tracking) |
| Google Analytics | Usage analytics, loaded only if you consent on the cookie banner (see Section 9) | Pages viewed and interaction events, tied to an analytics identifier stored in a cookie |
| Microsoft Clarity | Session replay and heatmaps, loaded only if you consent on the cookie banner (see Section 9) | Clicks, scrolling, and page interactions; device and browser information |
| Anthropic (Claude API) | AI processing: photo analysis, prep plan generation, and checking that a concept render still shows the same room | Room photos and report context |
| fal.ai | AI image generation for before and after renders | Room photos via short-lived signed URLs, render prompts |
| Google (Gemini) | Standby AI photo analysis and render checking, used only if the primary AI provider is unavailable | Room photos and report context |
| OpenAI | Standby AI photo analysis and render checking, used only if the primary AI provider is unavailable | Room photos and report context |
| Resend | Transactional email delivery | Recipient email addresses, email content |
All third-party service providers are:
Some of our service providers are based in the United States. As a result, your personal information may be processed and stored on servers located in the United States and Canada.
Specifically:
Where personal information is transferred outside of Canada, we ensure that appropriate contractual safeguards are in place to protect your information in accordance with PIPEDA. You acknowledge and consent to this transfer by using the Service.
We keep tracking to a minimum, and we ask before using anything optional.
If you choose "Accept all" on our cookie banner, we also use:
_ga).If you choose "Essential only," or make no choice at all, these tools stay off. You can at any time; the change applies from that moment on.
We do not sell cookie or analytics data, and we do not share it with advertisers.
We retain your personal information only as long as necessary to fulfill the purposes described in this policy:
| Data Type | Retention Period |
|---|---|
| Active accounts | Retained while the account remains active |
| Closed accounts | Data retained for 90 days for account recovery, then permanently deleted |
| Room photos | Retained while the associated plan is active so report and plan links keep working; deleted on request or in-product |
| Prep plans and reports | Retained while the plan is active so share links keep working; homeowner plans keep working without an account and stay available through their link; deleted on request or in-product |
| Free Staging Snapshot photos (Section 17) | Due for deletion 180 days after the snapshot is created if it never led to work, along with any AI concept image; the share link stops working once they are removed. The record that a snapshot was created and consented to is kept without the photos |
| Payment records | Retained for 7 years (Canadian tax and financial reporting requirements) |
| AI training data (Section 6, consent required) | Kept while your consent stands. Deleting your account removes the link between the correction and you; the correction itself may be retained in that unlinked form for research and service improvement |
| Server logs | Retained for up to 90 days |
Your contact details are shared with a third party, such as a real estate agent, only on explicit opt-in: when you ask us to connect you with an agent and provide your contact details for that purpose. Without that explicit request, we do not share them with anyone outside of the service providers described in Section 7.
You may request deletion of your data at any time (see Section 11).
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:
We extend the same access, correction, deletion, and portability rights to every user, wherever you live. We do not sell personal information, and we do not share it for cross-context behavioural advertising as those terms are defined in US state privacy laws. If you live in a US state with a comprehensive privacy law, you may exercise your rights through the same process described below.
If you live in Quebec, the Act respecting the protection of personal information in the private sector (as amended by Law 25) also applies to you. The person responsible for the protection of personal information is identified in Section 18, and you may address requests and complaints to them. You may also contact the Commission d'accès à l'information du Québec.
Send your request to hello@stagernotes.com with the subject line "Privacy Request." Please include your full name and the email address associated with your account.
We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. If we need additional time, we will notify you of the reason for the extension.
We implement appropriate technical and organizational measures to protect your personal information, including:
While we strive to protect your information, no method of transmission or storage is 100% secure. If you become aware of a security incident, please contact us immediately at hello@stagernotes.com.
If a breach of our security safeguards creates a real risk of significant harm to you, we will report it to the Office of the Privacy Commissioner of Canada, notify you as soon as feasible, and keep a record of the breach, as required by PIPEDA's Breach of Security Safeguards Regulations. Where Quebec's Law 25 applies, we will also notify the Commission d'accès à l'information.
We comply with Canada's Anti-Spam Legislation (CASL) in all electronic communications:
For Pros using Stager Notes in their client communications: You are responsible for ensuring your own compliance with CASL when contacting homeowners or other clients in connection with reports created through Stager Notes. We recommend obtaining express consent before sending commercial messages.
Stager Notes is not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@stagernotes.com.
If Launch and Found Inc. is involved in a merger, acquisition, financing, reorganization, or a sale of some or all of its business or assets, personal information may be shared with the other party while the transaction is being evaluated, and transferred to them if it completes. Canadian privacy law (PIPEDA) permits this, and it attaches conditions that we hold to:
A corporate transaction in which the business changes hands is not a sale of your personal information as this policy uses that term. Your data is never the product being sold to an outside buyer for that buyer's own use.
We may update this Privacy Policy from time to time. When we make material changes:
Your continued use of the Service after the effective date of a revised policy constitutes your acceptance of the changes.
The free Staging Snapshot is a short version of our report that a homeowner can request directly, without a professional creating it for them. This section covers what that involves. The rest of this policy applies to it as well.
When you create a Staging Snapshot we collect:
Room photos are re-encoded when they reach us, which removes the camera metadata a phone attaches to a picture, including GPS coordinates, the capture time, and the device. That happens before the photo is stored, so the only location we hold is the city, province or state, and partial postal or ZIP code you typed in yourself.
A Staging Snapshot is free because it introduces you to a home staging professional. That introduction happens only if you tick the consent box when you create it, and it happens in two stages.
Before a professional takes your snapshot on, they see the area you are in, when you are hoping to list, how many rooms you added, and how ready those rooms look. They do not see your name, your email address, or your photos.
Once a professional takes it on, they also receive your name and email address so they can contact you about preparing the home. They do not receive your room photos or the snapshot itself from us; whether you show them those is your choice when you talk. We do not sell your details.
If you do not tick the consent box, no snapshot is created. You can withdraw that consent at any time by emailing hello@stagernotes.com, which stops any further introduction. A professional who has already been introduced to you will already hold your contact details, so ask them directly to remove them.
If a snapshot never leads to work, its room photos and any AI concept image generated from them become due for deletion 180 days after it was created, and we may remove them at any time after that. The share link stops working when they are removed. We keep the record that a snapshot was created and that you consented, without the photos, because that record is how we can show what you agreed to.
If a snapshot does lead to work, it is kept as part of that job under the ordinary retention described in Section 10.
You do not have to wait for that window. A snapshot is created without an account, so deletion works the same way: ask us and we remove the snapshot, its rooms, the photos and any concept image, and any record of a professional having taken it on. The rights in Section 11 all apply to a snapshot: you can ask for a copy of what we hold, ask us to correct it, or ask us to delete it, at hello@stagernotes.com.
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data:
Launch and Found Inc., operating as Stager Notes
Email: hello@stagernotes.com
Website: stagernotes.com
Location: Ontario, Canada
Person responsible for the protection of personal information: the Chief Executive Officer of Launch and Found Inc., reachable at hello@stagernotes.com with the subject line "Privacy Request."
For complaints that we are unable to resolve, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
This privacy policy is subject to change. We will notify registered users of material changes by email at least 30 days before they take effect.